We aim to build long-term relationships with our clients, and customer satisfaction is very important to us. However, due to the nature of creative and digital services, certain refund restrictions apply.

1. Refund Eligibility

• A full refund may be requested within 7 days of project initiation if no major work has been delivered.

• After the delivery of substantial progress (mockups, wireframes, or development work), only a partial refund may be considered.

• No refunds are available for domains, hosting, or third-party subscriptions purchased on behalf of clients.

2. Refund Exclusions

Refunds are not applicable if:

• The project scope changes mid-way.

• The client delays communication or approvals.

• Final project files have already been delivered.

For billing and refund requests, email: hello@trevia.tech